Product Manager

Product Manager

Join to apply for the Product Manager role at Soprano Design

Shape the Future of Enterprise Communication with Soprano Design

At Soprano Design , we’re not just building products we’re powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we’re a leading CPaaS (Communications Platform as a Service) provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide. With cutting‑edge tech, secure infrastructure and in‑region support, we help businesses automate communications and connect with confidence.

We work with energy, passion, and ambition to understand our clients’ unique communication needs and create technology that helps them unleash their full potential . We’re proud to help organisations and governments build meaningful, trustworthy and better connections with their audiences.

The Opportunity – Your Mission

We’re on the hunt for a Product Manager to lead the charge on two unique products - International Connect , our well‑established wholesale SMS product, and a new internal intranet platform (brainstorming names - suggestions invited!) to manage our billing and supplier communication. You’ll be the driving force behind product strategy, market fit and commercial success, working closely with sales, development, finance, and everyone in‑between in creating innovative, customer‑centric solutions that deliver impact to our customers.

You’ll shape the roadmap, define user experiences and bring new ideas to life. If you’re passionate about bringing value to customers externally AND internally, solving real‑world problems and thriving in fast‑paced environments, we want to hear from you.

The Journey Ahead – Your role

• Contribute to and help execute a product strategy that aligns and delivers to our business strategy.
• Manage PLCM including conceptualization, requirements, budgeting, implementation and delivery, go‑to‑market launch, reporting, customer feedback and issues.
• Engage in continuous market and competitive research and customer feedback to ensure product market fit and translate insights into product strategy.
• Own (develop and maintain) product roadmap(s).
• Drive commercial success and manage the profitability of the product.
• Be the customer’s voice within the development process and write requirements, define user experience using wireframes and / or UX / UI prototypes – typically as user stories and epics.
• Collaborate with other Product Managers of other Soprano product sets and work as a team to ensure that we provide a unified solution to our customers and the market.
• Maintain and prioritize the product backlog and track releases.
• Evaluate and prioritise ideas while considering available resources such as time, budgets, customer demand and the like.
• Administer and maintain product UAT, help articles and documentation processes and ensure product documentation is up to date.
• Conduct product training and demos to cross‑functional (internal) teams, customers and partners as required.
• Participate in daily scrum meetings, planning, reviews and retrospectives.
• Lead GTM product launches and conduct product briefings and training to internal stakeholders (product marketing, sales, solution consultants, support, operations etc.) with insights on key differentiators, messaging and positioning.

Roadmap to Success - What you'll bring

You bring curiosity, creativity and a sharp commercial mindset to everything you do. You’re driven by outcomes, not just outputs and you're all about communication and collaboration.

Why we love it here - Why Soprano

People are at the core of what we do, and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationality, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and is subject to satisfactory background checks.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Product Management and Project Management

Industries

IT Services and IT Consulting and Telecommunications

#J-18808-Ljbffr