Business Intelligence Lead

Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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About The Team

As a Business Intelligence Lead (Operations), you will play a key role in managing and optimizing data processes, designing insightful dashboards, and driving automation initiatives. This role requires a deep understanding of operations data to support decision-making across multiple teams, including Debt Collection, Customer Service (CS), Operational Excellence (Process Improvements and QA) and Risk functions (AML, KYC, User and Merchant Fraud).

About The Team

As a Business Intelligence Lead (Operations), you will play a key role in managing and optimizing data processes, designing insightful dashboards, and driving automation initiatives. This role requires a deep understanding of operations data to support decision-making across multiple teams, including Debt Collection, Customer Service (CS), Operational Excellence (Process Improvements and QA) and Risk functions (AML, KYC, User and Merchant Fraud).

You will be responsible for ensuring data accuracy, efficiency, and strategic insights that enhance operational performance and risk management. Additionally, you will lead stakeholder engagements, aligning data solutions with business needs while driving best practices in business intelligence and staying ahead of industry trends.

Job Description

• Operations Data Management : Oversee and analyze operations-related data, ensuring accuracy, consistency, and relevance. A sharp eye for detail and prior experience in Operations is crucial to identifying trends, inefficiencies, and opportunities for improvement.
• Data Strategy & Management : Oversee data retrieval, validation, and migration processes, ensuring high accuracy and efficiency. Manage critical data requests and provide insights that drive business decisions.
• Dashboard Development & Reporting : Design, maintain, and optimize user-friendly dashboards to provide clear, actionable insights for stakeholders. Able to answer “why” instead of “what” had happened.
• Automation & Process Improvement : Identify opportunities to enhance business intelligence operations through automation and workflow optimizations
• Stakeholder Engagement : Act as a key liaison between business teams and technical teams, effectively gathering requirements and translating them into data solutions. Manage priorities across departments to align with strategic goals.
• Data Governance & Compliance : Ensure data integrity, security, and compliance with internal and external policies.
• Data Literacy & Enablement : Promote data-driven decision-making by educating stakeholders on data interpretation, visualization best practices, and self-service analytics tools.
• Leadership & Mentorship : Guide junior analysts, providing support on technical skills, data storytelling, and best practices in business intelligence.

Requirements

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

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