Chatbot Specialist

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles : We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About Us

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About The Opportunity

The Chatbot Specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. The Chatbot Specialist will be responsible for developing conversational flows, testing and refining chatbot functionality, and implementing machine learning algorithms to improve chatbot performance. The ideal candidate will be familiar with natural language processing (NLP) techniques and be able to incorporate them into chatbot design.

The Chatbot Specialist should possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

Key Responsibilities : What You'll be Doing :

• Develop and execute AI Chatbot automations and other automations in the tools and technology integrated with chatbot to drive ROI
• Design user-centric conversational experiences and user journeys to enhance digital retail customer experience-Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
• Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
• Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
• Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
• Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
• Assists bot manager in additional projects with analysis and execution for process / tools improvements, optimization, development, and / or maintenance efforts for automation for the global operations team.
• Stay up-to-date with industry trends and best practices in chatbot design and natural language processing (NLP) techniques.

Requirements : What We Look For In You

Why Join Us?

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