Senior Production Support Engineer - IDM Engineering

Senior Production Support Engineer - IDM Engineering

Join to apply for the Senior Production Support Engineer - IDM Engineering role at UOB .

UOB Overview

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

• Engage in day‑to‑day support activities including incident and problem management.
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support / development team for permanent resolution / change review – all types including enhancements, bug fixes, etc.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process / system health check monitoring / scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operational documents to summarize common support issues.
• Develop reports and drive audit RFI’s and requirements.
• Develop Linux scripts based on the requirements.
• Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.
• Communicate effectively with a variety of internal teams and third party service providers / vendors.
• Capable of managing a variety of priorities and deliverables in an operational, interrupt‑driven environment with minimal guidance or supervision.
• Manage incidents and work within established practices and guidelines for prompt response times and effective resolution.
• Work with internal technical teams and engineers in technical troubleshooting and forums.
• Resolve standard / routine issues with no guidance and complex / unusual issues with minimal guidance.
• Stay updated with emerging trends in identity management technologies and integrate innovative approaches into the bank's overall security strategy.

Job Requirements

Equal Opportunity Employer

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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