Ticketing Solutions and Customer Care Manager

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget.  In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partner

About the Role

The Ticketing Solutions and Customer Care Manager will join our Ticketek team based in our Malaysia office. This role will work closely with our General Manager of Ticketek Malaysia and Singapore team focusing on client servicing, ticketing system management, event execution, and fulfillment.

Requirements

What a day in the life looks like?

Customer Interaction & Support

• Respond to general enquiries, refunds, exchanges, booking requests, and complaints with professionalism and empathy.
• Communicate effectively with customers across phone, email, and social platforms.
• Provide accurate and timely information and resolve issues in line with Ticketek policies and procedures.
• Process refunds for cancelled and rescheduled events in accordance with event rules.

Systems & Account Management :

Time & Task Management :

About you

Essential experience & skills

Benefits

Here’s a taste of what TEG offers :

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.