APAC Channel Senior Specialist | IT Sourcing & Distribution | Puchong, Malaysia

Job Summary

Job Summary : The Senior International Channel Specialist will be responsible for managing pre-sales and post-sales activities, ensuring efficient and accurate sales order processing, and enhancing customer experience. This role involves liaising with internal and external stakeholders, handling complex international orders, and participating in process optimization projects.

Key Responsibilities

• Prepare quotes in line with customer requirements and agreed margins.
• Validate customer orders for accuracy and compliance with special pricing agreements.
• Coordinate with internal service providers for effective sales order processing.
• Ensure prompt and accurate sales order entry according to customer SLAs.
• Validate purchase orders and select appropriate sources of supply.
• Collaborate with Buyers and Purchasing Operations to address order constraints and queries.
• Maintain required materials with the material master team.
• Resolve order blocks due to margins, credit limits, export control, etc.
• Process returns and credits / re-bills in SAP promptly.
• Serve as a contact point for customers, vendors, and internal departments.
• Manage customer stock levels and optimize inventory with Partner Management and Logistics.
• Support standard customer reporting requirements.
• Resolve customer, account, order, and invoice queries proactively.

Customer Experience & Development

Qualifications

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