Talent.com
Tidak lagi menerima permohonan
Client Care Associate (Customer Service / Contact Centre)

Client Care Associate (Customer Service / Contact Centre)

PERSOLKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Client Care Associate (Customer Service / Contact Centre)

Job Title : Client Care Associate (Customer Service)

Department : Client Care Centre

Location : Wisma, Jalan Teknologi 8, Bukit Jalil

Contract Type : 1-Year Contract (Potential for Permanent Conversion Based on Performance)

Job Grade : Band 9 / Local Grade 9A

Work Arrangement

  • First 3 Months : Fully Work From Office
  • Post 3 Months : Flexi Working (3 Days Office, 2 Days Remote)
  • Shuttle Service : Provided from LRT Bukit Jalil

Role Overview

As a Client Care Associate , you will serve as the first point of contact for customers, delivering high-quality support through inbound phone calls, live chat, and email . This role is pivotal in ensuring client satisfaction by resolving banking-related inquiries efficiently, accurately, and professionally.

Key Responsibilities

  • Handle inbound customer calls, live chats, and email inquiries in a professional and timely manner.
  • Assist customers with a range of banking services including account information, transactions, and issue resolution.
  • Ensure customer issues are resolved effectively and escalated when necessary according to standard procedures.
  • Maintain a high level of product knowledge and stay updated on banking policies, systems, and procedures.
  • Provide accurate information and support while adhering to compliance and confidentiality standards.
  • Log and document all customer interactions in the CRM system.
  • Meet individual and team performance targets (e.g., service level, first contact resolution, quality standards).

    • Required Skills & Qualifications

  • Minimum SPM / Diploma / Degree in any field.
  • Prior experience in customer service or contact centre roles is preferred (banking experience is an advantage).
  • Strong communication skills in English and Bahasa Malaysia (additional languages are a plus).
  • Good problem-solving abilities and attention to detail.
  • Able to work in a fast-paced, team-oriented environment.
  • Comfortable with shift work (if applicable).
  • Tech-savvy and able to navigate multiple systems simultaneously.

    • What We Offer

  • Opportunity to work in a reputable and professional banking environment.
  • Flexi-working arrangement after the probation period.
  • Career development opportunities including potential for permanent placement based on performance.
  • Shuttle service from LRT Bukit Jalil for commuting convenience.
  • Dynamic and supportive work environment.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Care Centre • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Customer Contact Center

    Customer Contact Center

    RHB BankKuala Lumpur, Kuala Lumpur, Malaysia
    Understand the different types of services and products offered to customers.Provide and communicate information on new product and services for affluent customers. Facilitate customer calls and res...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Client Care Associate

    Client Care Associate

    Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
    Provide personalised client service of the highest level.Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects.To intro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Care Consultant (CCC)

    Customer Care Consultant (CCC)

    Mission Consultancy ServicesKuala Lumpur, Kuala Lumpur, Malaysia
    Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a. Customer Care Consultant (CCC).Handle custom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Team Leader, Client Care Centre

    Team Leader, Client Care Centre

    Standard CharteredPetaling Jaya, Selangor, Malaysia
    The Team Leader for the Contact Centre is responsible for leading and managing a team of Client Care Executives to deliver exceptional customer service and achieve performance targets.This role inv...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu
    • Dinaikkan pangkat
    Associate, Customer Care (Great Eastern Takaful Berhad)

    Associate, Customer Care (Great Eastern Takaful Berhad)

    gradmalaysia.comKuala Lumpur, Kuala Lumpur, Malaysia
    Respond to customer inquiries, complaints, and feedback through phone, email, or chat channels.Provide accurate product or service information, resolve issues, and deliver effective solutions withi...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    Telesales & Client Engagement Associate (Inbound & Outbound)

    Telesales & Client Engagement Associate (Inbound & Outbound)

    ThefulleracademyKuala Lumpur, Kuala Lumpur, Malaysia
    Fuller Impact is a sustainability-focused startup based in Kuala Lumpur, Malaysia.The company is dedicated to providing holistic Environmental, Social, and Governance (ESG) and sustainability solut...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Strategy Associate

    Client Strategy Associate

    Fairview International SchoolKuala Lumpur, Kuala Lumpur, Malaysia
    Naluri is a digital health therapeutics company operating across Southeast Asia.We work at the intersection of mental health and chronic disease, combining behavioural science, psychology, data, an...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Acquisition Associate

    Client Acquisition Associate

    UOBKuala Lumpur, Kuala Lumpur, Malaysia
    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
    • Dinaikkan pangkat
    Client Relations Associate

    Client Relations Associate

    BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
    Manage boutique phone calls and emails promptly, ensuring smooth communication flow.Assign client inquiries to the appropriate Sales Associate (SA) based on relationship or language requirements.Ma...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    • Dinaikkan pangkat
    Client Servicing Executive (Contract)

    Client Servicing Executive (Contract)

    PolicyStreetKuala Lumpur, Kuala Lumpur, Malaysia
    PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, w...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
    • Dinaikkan pangkat
    Customer Care, Consultant

    Customer Care, Consultant

    AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Care, Consultant – AIA Malaysia.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Responsible for the internal process and project management, conducting deep dives on BNM findings...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
    • Dinaikkan pangkat
    Client Advisory Associate(001466)

    Client Advisory Associate(001466)

    Sunrate Pte. Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia
    SUNRATE is a global payment and treasury management platform for businesses worldwide.Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled compani...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Associate Customer Relationship Manager

    Associate Customer Relationship Manager

    Alliance Bank Malaysia BerhadSeri Kembangan, Selangor, Malaysia
    Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems / complaints within specified TAT.Actively identify and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Team Leader, Client Care Centre

    Team Leader, Client Care Centre

    Standard Chartered BankSelangorMalaysia, Selangor, Malaysia
    The Team Leader for the Contact Centre is responsible for leading and managing a team of Client Care Executives to deliver exceptional customer service and achieve performance targets.This role inv...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    SO, Client Acquisition Associate

    SO, Client Acquisition Associate

    UOBKuala Lumpur, Kuala Lumpur, Malaysia
    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across the Asia Pacific, Europe and North Am...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
    • Dinaikkan pangkat
    Associate, Client Services

    Associate, Client Services

    AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Associate, Client Services role at AFFIN Group in Kuala Lumpur, Malaysia.To support the Relationship Manager in Corporate Banking Division on administration tasks and to ensure the interest of the ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Care Executive Contact Center

    Customer Care Executive Contact Center

    American International GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Representative (Contact Centre) • • • •Who we are • •American International Group, Inc.AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG memb...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Client Advisor, Client Services

    Client Advisor, Client Services

    LVMH GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport.Achieve our day-to-da...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu