English Gaming Support Agent - LATAM

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

• You speak English at an advanced level (minimum C1).
• You are located in Colombia, Costa Rica, El Salvador, Guatemala, or Panama.
• You have in-depth gaming knowledge and love anything related to video games.
• You own a PS4, PS5, Xbox Series S / X, or a modern gaming PC / laptop.
• You are a fast learner, take initiative and excel at troubleshooting.
• You have a dedicated quiet workspace located within your residence.
• (Optional) Experience in a Customer service environment is a plus.

Technical requirements

What we offer

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, LinkedIn, Facebook and Instagram. For further details, please refer to our privacy policy.

Apply now!

Recruitment Testing Process

Please note that as a part of the recruitment process, all candidates eligible for a role will be tested on their language capabilities, internet speed, hardware specifications, and cognitive abilities.

We’re looking forward to your application!

First Name

Last Name

Email

Phone

Resume / CV

Resume / CV

What is your country of residence? (We are currently able to hire only from the following countries)

What is your city of residence?

Please indicate your level of English.

What is your preferred shift start time? Select all that apply (Please note that we may not always be able to accommodate these preferences)

Are there any days of the week you cannot work?

Any other short or long-term obligations we should know about?

I agree that 5CA will collect, store, and process my personal data for sending me company-related communications (newsletter), surveys and online forms to let you know about 5CA’s recruitment-related and general activities.

I consent to 5CA processing information about how I performed during the selection assessments (e.g., typing accuracy-speed, computer literacy). Without consent, I understand that 5CA cannot proceed with my application.

By sending your application, you understand that your personal data will be processed by 5CA B.V on behalf of its entities, primarily for considering your application and your suitability for the employment as per 5CA’s Privacy Policy . In case you share contact details of the reference, you confirm the reference consents to such use.

How to apply?

1. Complete the form above

Tell us more about yourself : your location, your language skills, and your contact details.

2. Wait to hear from us

Our Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps.

If successful, we’ll ask you to complete language and / or skills-based testing and attend an interview.

Congratulations on your progress! If successful, we’ll ensure that you are well-prepared for your first working day.

The benefits

Work from home the right way

Welcome to a world where your home is your office. Where you’ll collaborate with peers from around the globe. Where coffee’s a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?

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