Associate Specialist, Learning Delivery (LMS Administrator)

Associate Specialist, Learning Delivery (LMS Administrator)

Organon, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Ticket Management : Serve as the primary contact for all LMS-related inquiries by managing tickets and requests from stakeholders, ensuring timely and accurate resolution in accordance with SLAs.
• First-Line Support : Act as the initial point of contact for the learning community, providing high-quality support and guidance on LMS-related topics.
• Case Resolution : Utilize HR case management and knowledge systems to document and resolve support cases effectively.
• System Expertise : Apply in-depth knowledge of the LMS to support business owners in the successful delivery of learning programs.
• Data Analysis : Conduct research and analyze data across multiple systems to provide accurate and informed responses.
• Issue Resolution : Exercise sound judgment in handling inquiries that require non-standard responses and adaptive problem-solving.
• Testing & Implementation : Contribute to the testing and deployment of new and enhanced learning tools and applications.
• Collaboration : Work closely with the BT Service Desk to troubleshoot and resolve technical issues related to the LMS.
• Content Management : Propose updates to HR Portal content to enhance the self-service experience for end users.
• Project Participation : Support special assignments and cross‑functional team projects as required.

Required Education, Experience and Skills

Preferred Experience and Skills

Note

There will be an outbound CV screening call from our Talent Attraction Business Partner, which may come from an overseas number. Please answer the international call to proceed with your application.

About Organon

Organon delivers innovative health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. As an equal‑opportunity employer, we welcome applications from candidates with a diverse background and are committed to creating an inclusive environment for all our applicants.

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