Customer Service Specialist (Operator)
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanEducation Background : At least graduated from diploma in any field. Experience : Any customer service experience, especially from Call Center, Helpdesk Support, or equivalent is preferred. Ability to communicate (verbal & written) in BOTH English and Mandarin (MUST). Able to read and write in Mandarin as this position is required to serve Mandarin-speaking clients. Fresh graduates are encouraged to apply. On-the-job training will be provided. No issue to work on 24-hour shifts. Good in stress tolerance and able to learn independently. Preferably candidates can multi-task and are eager to learn. Fully work from home (report to office 1 week in a quarter of the year) Annual Leave Birthday Leave Outpatient Claim Inpatient Claim Dental / Optical Internet Claim Parking Claim based on receipt Gym 50% subsidy - Celebrities Fitness Annual increment / KPI performance review Performance Bonus
Customer Service Specialist (Operator) ID : 52813
2,500 MYR ~ 3,000 MYR
Location : Seputeh
Overview
We are seeking a Customer Service Specialist (Operator) to join our team.
Job Description
Job Responsibilities :
- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.
- Provide operational support to clients by answering calls and online queries, analyze reported issues, and offer appropriate advice and / or answers.
- Keep and update reported issues and work closely with the Technical Support team to assure quality customer service.
- Provide feedback to enhance existing programs by analyzing business objectives and identifying areas for modification and improvement.
- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.
- Undertake other ad hoc duties assigned from time to time.
Qualifications
Requirements :
Contact Us
1. Send in your latest resume to
Additional Information
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