Customer Success Executive (Penang)

We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes!

Ready to be the voice behind exceptional service? We're on the lookout for a proactive and people-focused Customer Success Executive who thrives on creating positive customer experiences.

You’ll need great communication skills, a customer-first mindset, and a passion for turning inquiries into lasting satisfaction. From processing orders to handling live chats and emails, you'll be at the heart of our customer support excellence.

Calling All Customer Champions!

Ready to be the voice behind exceptional service? We're on the lookout for a proactive and people-focused Customer Success Executive who thrives on creating positive customer experiences.

You’ll need great communication skills, a customer-first mindset, and a passion for turning inquiries into lasting satisfaction. From processing orders to handling live chats and emails, you'll be at the heart of our customer support excellence.

What You'll Do

• Order Processing : Handle customer orders efficiently and accurately, ensuring all requests are processed in a timely manner according to internal SOPs.
• Customer Communication : Respond to customer inquiries via live chat, WhatsApp, and email with professionalism, courtesy, and clarity.
• Issue Resolution : Identify customer needs and provide appropriate, effective solutions.
• Customer Experience : Uphold a high standard of customer care to ensure a seamless and satisfying experience at every touchpoint.
• Billing Support : Assist customers with billing inquiries, eInvoice-related matters, and coordinate with relevant departments to ensure timely resolution.

What We're Looking For

Join Us

Be a part of a dynamic and supportive team where your contributions directly enhance customer satisfaction.

Your complete AI, Business App, Cloud, Digital and Ecommerce solutions provider

SEA's Trusted and Leading Brand

Known and recognised as Southeast Asia’s leading AI, Business App, Cloud, Digital and Ecommerce solutions provider, powering over 160,000 customers globally.

More Than A Web Hosting Provider

We are your one-stop point for all that your business needs to build an online presence and grow your business to greater heights online.

The Latest is Here at Exabytes

We are equipped with the latest digital solutions at all times, that is best-suited for your business performance.

Proven 100% Client Satisfaction

We are backed by excellent client confidence and satisfaction, and the products and services we offer carry credibility.

Trusted and Endorsed by Our Esteemed and Valued Service Partners

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