Customer Support Specialist

About Bitdeer :

Bitdeer Technologies Group (Nasdaq : BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment management, and daily operations. The Company also offers advanced cloud capabilities to customers with high demand for artificial intelligence. Headquartered in Singapore, Bitdeer has deployed datacenters in the United States, Norway, and Bhutan.

Role Overview :

As a Customer Service Specialist in our Sales and Marketing Department, you will play a critical role in supporting our global customer base. You will be responsible for managing user inquiries, ensuring compliance with KYC ( Know Your Customer ) regulations, supporting sales and after-sales processes, and contributing to the continuous improvement of our customer service operations. This position requires strong communication skills in both English and Chinese, a customer-centric mindset, and the ability to thrive in a fast-paced, technology-driven environment.

Key Responsibilities :

1. User Support & Management

• Respond promptly and professionally to customer inquiries from both domestic and international users via our ticketing system (Zendesk), online communities, and other digital platforms.
• Provide clear guidance and support to users, ensuring high levels of customer satisfaction.
• Monitor and guide user interactions to maintain a positive community environment.

2. KYC (Know Your Customer) Compliance

3. Product & Sales Support

4. After-Sales Service & Issue Resolution

5. VIP Client Relationship Management

6. Product & Process Optimization

7. Additional Duties

Qualifications & Skills

What you will experience working with us :

Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and / or expression, sexual orientation, marital and / or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

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