Sales Admin & Customer Support Executive (Japanese Speaker)

Overview

COMPANY DESCRIPTION The company founded in 1996 and has built nearly three decades of experience in the IT industry. The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing / digital systems solutions. With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web / app development, operation and maintenance.

Job Summary

We are seeking a Japanese-speaking professional to support our sales and customer service operations, acting as a bridge between our local team, Japanese clients, and Japan headquarters. The role involves handling sales administrative tasks, supporting pre-sales activities, and providing responsive customer service to ensure a smooth business process and excellent client satisfaction.

Key Responsibilities

• Sales Administration

Prepare and issue quotations, sales orders, and renewal documents.

Assist the sales team in preparing proposals and presentation materials.

Handle customer enquiries via email or phone in both Japanese and English.

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