Learning & Development Manager (Pre-Opening) - Waldorf Astoria

Job Description - Learning & Development Manager (Pre-Opening) - Waldorf Astoria (HOT0C23S)

Job Number : HOT0C23S

Work Locations

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here : to delight our guests, Team Members, and owners alike.

Are you passionate about empowering others and driving innovation?

Step into the role of Learning & Development Manager, where your expertise will shape impactful training programs and foster a culture of continuous growth. We are committed to nurturing talent and aligning development with our strategic vision - your leadership will inspire our team and elevate performance across the hotel.

If you’re enthusiastic about designing transformative learning experiences and cultivating a positive, high-performance environment, we are excited to hear from you.

In this role, you will lead the hotel’s training initiatives, ensuring alignment with brand standards and operational policies. You will develop engaging learning resources, implement growth frameworks, and uphold excellence in stakeholder engagement. Collaborating closely with the Director of Human Resources, you will play a pivotal role in building a dynamic Learning & Development function that supports the growth and success of every team member.

What will I be doing?

As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards :

• Skilled in developing comprehensive training programs tailored to the unique needs of various hotel departments, ensuring alignment with operational goals and brand standards.
• Proficient in crafting engaging, results-driven learning materials using diverse instructional methodologies to enhance knowledge retention and application.
• Exceptional presentation and facilitation abilities, with a confident and dynamic approach to delivering impactful training sessions across all levels of the organization.
• Demonstrated expertise in conducting comprehensive Training Needs Analysis (TNA) to identify skill gaps and align learning initiatives with departmental and organizational goals.
• Skilled in evaluating performance data to measure the effectiveness of training programs and uncover opportunities for continuous improvement.
• Proven ability to lead and inspire teams, fostering a collaborative and high-performance work culture.
• Strong track record of partnering with department heads and senior leadership to align learning and development strategies with broader business objectives.
• Exceptional verbal and written communication abilities, with a talent for conveying information clearly, confidently, and professionally across all levels of the organization.
• Adept at building strong, collaborative relationships with team members and stakeholders, fostering a supportive and engaging learning environment.
• Proficient in planning, executing, and overseeing training initiatives within defined timelines and budget parameters, ensuring seamless delivery and measurable outcomes.
• Skilled in resource allocation and coordination to support the successful implementation of learning programs across departments.
• Well-versed in utilizing a variety of e-learning platforms and digital tools to deliver engaging and accessible online training experiences.
• Skilled in leveraging technology to enhance learning outcomes, monitor progress, and support continuous development across all levels of the organization.
• Skilled in assessing the effectiveness of training programs through structured feedback, performance metrics, and post-training evaluations.
• Committed to enhancing learning initiatives by integrating feedback, analyzing outcomes, and applying industry best practices to ensure ongoing improvement and relevance.

Industry Knowledge

What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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