Senior Manager, Industrial Relations

TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

6 hari lalu

Penerangan pekerjaan

At TDCX, we believe every career move should help you achieve more. Join our award-winning and fast-growing global organization, where we work with some of the world’s most admired brands. Be part of a diverse and collaborative team, unlock your potential, and start your journey to #BeMore.

Why Join Us

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, and social security coverage
World-class workspaces and positive work culture
Strong learning, development, and career growth programs
Flexible working arrangements
Direct access to public transportation
Coaching and mentorship from industry experts
Be part of a global company recognized with hundreds of industry awards

Your Mission

Drive and modernize the company’s Industrial Relations (IR) strategy.

Develop policies and provide expert guidance on corporate-wide IR matters.

Collaborate with CHRO, Finance, leaders, and People Business Partners in formulating negotiation mandates across bargaining groups.

Strengthen ER / IR capabilities across the People team, including knowledge of employment legislation and industrial agreements.

Coordinate and integrate all IR initiatives into a cohesive, effective framework.

Build strong relationships with external authorities, agencies, and networks to benchmark best practices.

Perform other relevant duties assigned to support continuous improvement of the TDCX Quality Management System.

Who We Are Looking For

Bachelor’s Degree in Human Resource Management, Business, Psychology, or related field.

7–10 years of industrial relations experience, preferably in a corporate or fast-paced environment.

Strong knowledge of Employment Act, Industrial Relations Act, and current HR regulatory frameworks.

Excellent communication, negotiation, and stakeholder management skills.

Strong analytical, problem-solving, and strategic thinking abilities.

Proven ability to formulate mid to long-term IR strategies.

Strong spoken and written communication skills in English and the supporting market language.

About TDCX

TDCX (NYSE : TDCX) provides transformative digital customer experience solutions for leading and disruptive global brands. We support clients in fintech, gaming, technology, travel, digital advertising, social media, streaming, and e-commerce sectors.

With more than 20,000 employees across 37 locations worldwide, we combine technology, human intelligence, and industry expertise to help brands deepen customer loyalty and scale sustainably. Our award-winning culture and commitment to #BeMore drive how we care for our people, clients, and communities.

Learn more at

Application Questions

How many years' experience do you have in industrial relations & employment law?

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Senior Manager • Kuala Lumpur, Kuala Lumpur, Malaysia