ITサポート、ネイティブ日本語

Our clientis a leading provider of global IT services, offering round-the-clock, multilingual support to clients worldwide. Their Global Support Center (GSC) in Kota Damansara, Petaling Jaya, is dedicated to ensuring optimal operational processes and rapid fault resolution, leveraging our extensive expertise and state-of-the-art technology.

Job Responsibilities

• Provide 24 / 7 support for IT services and equipment, ensuring rapid fault detection and resolution.
• Handle incident management including classification, recording, and problem identification.
• Perform technical support and escalation to operational engineers as needed.
• Coordinate with vendors and carriers for efficient fault handling and recovery.
• Execute configuration management, updating documentation for customer service components.
• Conduct regular status checks and maintenance support for equipment and services.
• Respond to customer inquiries about operational components, service specifications, and issues.
• Prepare and submit monthly reports on system status and ticket status to relevant parties.
• Collaborate with client's offices globally to support and resolve customer issues.
• Work in shifts, including night shifts and public holidays, as per the scheduled roster.

Job Requirements

Other Job Details

Remuneration

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