Retention StrategistCommon Thread Co • Muar, Johor, Malaysia

Retention Strategist

Common Thread Co • Muar, Johor, Malaysia

5 hari lalu

Penerangan pekerjaan

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results‑Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning revenue delivery predictably for the business through retention marketing efforts—using data‑backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. Your expertise is invaluable, covering CTC's strategic forecasting methods and the foundational principles of retention marketing. You will partner closely with clients, proactively communicate the rationale behind our approach, and connect the dots between forecasts and the emails, SMS, direct mail, and other channels sent out. You’ll champion CTC’s unique approach to retention and its tools, lead with precision, and drive the highest standards of execution and effectiveness.

What We Look For

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each value, personally subscribe to them, and understand why each is critical to having a great business. These values are challenging; we invest heavily to support our team and attract people who crave the opportunity to do more than earn a paycheck. We look for those interested in making their work significant.

Autodidact

Naturally curious, able to absorb information quickly and effectively.
Opens to offering and embracing feedback as an opportunity for growth, implementing it proactively without constant directionli>
Demonstrates resourcefulness and independently refines skills without prompting.
Thrives in a self‑managed environment, showing autonomy, initiative, and a commitment to continuous improvement.

Unimpeachable Character

Embodies a character that inspires pride in personal and professional associations.

Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them.

Displays a high level of self‑awareness, taking full ownership of outcomes without resorting to a victim mindset.

Values constructive feedback and integrates it, understanding nothing great is built without it.

Competitive Greatness

Performs best when it matters most, enjoying hard challenges.

Exhibits unwavering determination to get things done, regardless of obstacles or resources.

Adapts to changing circumstances, recognizing true success is about exceeding what is required.

Passionately embraces creativity and resilience to overcome any hurdle.

Minimum Experience Requirement

least 2 years of hands‑on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

At least 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

Necessary Skills

Kick‑Off Period

Willingness to put in the hard work required and hunger to go through the kick‑off.

Ready for a challenging start that develops a high‑leverage new skill.

Ability to take feedback and implement it fast.

Finish work to the fullest with quality and on time.

Perseverance and learning from repetitive execution.

Onboarding

Align with the team and contribute to the Brain Trust for client ideas.

Manage, align, and work with pod members—including Growth Strategist, Media Buyer, and Creative Strategist.

Organize, prioritize, and manage multiple tasks with great attention to detail.>

Maintain data integrity for clients across Statlas and other tracking tools.

Execute the Prophet system for clients.

Build an Email Forecast for clients, utilizing a Growth map within the Prophet system, analyzing past campaigns, and aligning the marketing calendar with clients.

Execute monthly performance versus forecast, making tactical deconstructions and determining additional resources to meet KPIs.

Combine data analysis and client feedback to develop strategic plans for the future and pivot early as an adopter.

Lead when obstacles to execution arise and maintain an insatiable curiosity to find solutions.

Implement CTC’s Email and SMS best practices and leverage tools such as memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post‑purchase upsell tools, direct mail and.

Manage ideologies and processes throughout the account, monitor active campaigns, and deploy additional resources as needed.

Implement tests to beat best‑performing campaigns.

Ensuring and Holding the Standard of Quality of Work

Ensure deliverables are on‑brand 100% of the time, collaborating with designers and copywriters.

Confirm automations, campaigns, and other retention tools have correct technical setups and work together to achieve desired outcomes.

Ensure alignment with the client versus the forecast and strategy.

Follow the Prophet system execution to 100% within required timelines.

Deliver all work on time with optimal quality and attention to detail.

Client Communication

Champion client communication, ensuring alignment on retention and revenue goals and providing clarity with exact deadlines.

Send daily performance updates to the client.

Align strategy and forecast with the client weekly.

Provide weekly updates via Slack and collaborate with Growth Strategists and Media Buyers.

Report where required.

Contributingh3>

Contribute learnings back to the system for feedback and continuous improvement.

Collaborate on ideas across teams and contribute to future company content production.

Next‑Level Skills

Communication Skills

Fluent in English with a proven ability to communicate persuasively and present ideas clearly.

Skilled in crafting thoughtful, empathetic client messaging that resonates.

Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision‑making.

Strong raw talent for data analysis and eagerness to learn and improve.

Familiarity with data tools, including Google Sheets.

Past Experience

Broad experience across domains such as mathematics, data analytics, copywriting, email / SMS marketing, etc.

Critical Thinking

Approaches challenges with structured thinking using logical frameworks.

Dissects issues and proposes practical, impactful solutions.

Impact

Passionate about e‑commerce and eager to contribute to a high‑performing team.

Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.

Thrives in environments where they can see the direct results of their actions and prefers roles with full accountability and autonomy.

Results

You will merge the Retention, Growth, and finance elements to build a forecasted strategy that helps the business achieve its goal.

Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophet system for top‑quality results.

Consistently deliver high‑accuracy performance of retention, surpassing email / SMS platform limits and referencing the Prophet system’s Growth Map and Statlas.

Lead and collaborate with your team to optimize productivity and maintain high‑performance standards.

Apply best practices in email and SMS marketing to drive outstanding results.

Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed expectations.

Adhere to rigorous quality standards in client feedback, forecasting, email production, and execution.

Meet all deadlines and retention requirements, ensuring timely and on‑target performance.

Contribute valuable ideas to team discussions and company‑wide content, supporting growth and innovation.

Domain

Management

Your supervisor will be Josh Tay Director of Retention.

Working under Josh’s guidance will push you to your limits in the best possible way. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist.

Job Scope

Oversee the profitable growth of retention channels—including email, SMS, direct mail, popups, push notifications, and where required, subscription, membership, and loyalty programs.

Write briefs to enable the rest of the team to execute.

Complete reports accurately, checking against multiple data points.

Analyze metrics and KPIs to measure effectiveness, providing insights and recommendations for improvements, using Statlas and the Growth Map.

Collaborate with design, content, and other relevant teams to create engaging email content, ensuring brand consistency.

Ensure the timely delivery of relevant deliverables and effective internal project management.

Stay updated with industry trends and best practices in retention marketing to continuously optimize performance.

as a client‑facing consultant, solving business problems beyond the email platform.

Prioritize relational equity with your team and clients to foster lasting relationships for continued growth of CTC and our client businesses.

What’s in It for Me?

Salary Range

Day 1–30 : $1.5K (Part‑time transition phase)

Days 31–60 : $3K (Full‑time start)

Days 61–90 : $4–5K + performance bonuses

Negotiate your term contract annually. Earnings will depend on the number of clients and quality of work. Growth, transparency, and fairness in career development.

Progress is clearly defined, with a well‑defined path for the first 12 months and promotions.

Fairness and transparency are prioritized, with a weekly performance dashboard comparing your standing to team members.

Pay transparency is upheld, with consistent terms and a clear roadmap for increasing earnings.

My commitment to you : You will work harder, learn more, and be recognized for your expertise. You will gain a diverse skill set while contributing to system improvements and rapid career progression. Mentorship and regular feedback sessions will support your growth.

Fully remote with the ability to pick your schedule.

Embrace autonomy with clear expectations, regular 1 : 1 feedback, and measurable benchmarks.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Strategist • Muar, Johor, Malaysia

Pekerjaan berkaitan

Proposal and Contracts Manager - Home based in Philippines or Malaysia - Remote

Southern Star Research • Muar, Johor, Malaysia

Proposal and Contracts Manager - Home based in Philippines or Malaysia - Remote.Join to apply for the Proposal and Contracts Manager - Home based in Philippines or Malaysia - Remote role at Souther...Tunjukkan lagi

Kemas kini terakhir: 27 hari yang lalu • Dinaikkan pangkat

Enablement Partner, Adoption

SEEK • Muar, Johor, Malaysia

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Tunjukkan lagi

Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat

Sales Manager, APAC (Remote)

Crystal Intelligence • Muar, Johor, Malaysia

Crystal is the world-leading all-in-one blockchain analytics tool for crypto AML compliance, providing blockchain analytics and crypto transaction monitoring for thousands of cryptos in real-time.C...Tunjukkan lagi

Kemas kini terakhir: 15 hari yang lalu • Dinaikkan pangkat

Remote Career Coach & Job Search Strategist (Ipoh)

Randstad Enterprise • Muar, Johor, Malaysia

A leading HR technology company in Ipoh is seeking a Career Coach to support laid-off employees in their job search.The ideal candidate will have over 3 years of coaching experience, excellent comm...Tunjukkan lagi

Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat

Key Account Executive (Retention and Upselling)

Alpha Iota BPO Sdn Bhd • Muar, Johor, Malaysia

Key Account Executive (Retention and Upselling).About the job Key Account Executive (Retention and Upselling).Join Our Alpha Iota Family, Where Everyone Wins!. Exciting Work-from-Home Opportunities....Tunjukkan lagi

Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat

Partner Service Mandarin Speaker (WFH Opportunity)

Concentrix • Muar, Johor, Malaysia

Concentrix Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Direct message the job poster from Concentrix. Working days : 5 working days and 2 off days in a week.Intake Da...Tunjukkan lagi

Kemas kini terakhir: 5 hari yang lalu • Dinaikkan pangkat

Demand Planning & Inventory Senior Specialist - FMCG

Addiction Pet Foods • Muar, Johor, Malaysia

Demand Planning & Inventory Data Senior Specialist - Remote.We’re looking for a data-driven Demand Planning & Inventory expert to own our forecasting process, lead S&OP, and optimize inventory acro...Tunjukkan lagi

Kemas kini terakhir: 9 hari yang lalu • Dinaikkan pangkat

Lifecycle Growth Marketing Associate — CRM & Retention

Intellect • Muar, Johor, Malaysia

A leading growth marketing firm in Kuala Lumpur is looking for a Growth Marketing Senior Associate to drive post-sales growth and product adoption. The role involves managing CRM strategies and opti...Tunjukkan lagi

Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat

Lifestyle Manager - Travel - Trilingual Speaker - Full remote in Malaysia

Ten Lifestyle Group • Muar, Johor, Malaysia

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!.Are you passionate about travel and luxury experiences?. We’re looking for a dynamic and enthusiastic.A t...Tunjukkan lagi

Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat

Remote Demand Planning & Inventory Lead — FMCG

Addiction Pet Foods • Muar, Johor, Malaysia

A leading pet food company in Malaysia is searching for a Demand Planning & Inventory Data Senior Specialist.This role involves owning the forecasting process, leading S&OP, and optimizing inventor...Tunjukkan lagi

Kemas kini terakhir: 5 hari yang lalu • Dinaikkan pangkat

Bilingual Audio Transcriptionist (Cantonese & English)

Chemin AI • Muar, Johor, Malaysia

Chemin AI Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Chemin has partnered with a leading company specializing in AI‑driven language solutions, using advanced models to enable human‑l...Tunjukkan lagi

Kemas kini terakhir: 5 hari yang lalu • Dinaikkan pangkat

MY - Senior Dealing Specialist (Risk Management) Mandarin Speaking

Zeal Group • Muar, Johor, Malaysia

Zeal Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk manage...Tunjukkan lagi

Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat

MY - Senior Dealing Specialist (Risk Management) Mandarin Speaking

Zeal Holdings Limited • Muar, Johor, Malaysia

Zeal Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing te...Tunjukkan lagi

Kemas kini terakhir: 9 hari yang lalu • Dinaikkan pangkat

Global M&A & Partnerships Strategist (Remote)

Azeus Systems Limited • Muar, Johor, Malaysia

A leading company in the technology sector is seeking a Corporate Planning Manager to lead strategic initiatives, particularly in mergers and acquisitions. This role will involve developing global p...Tunjukkan lagi

Kemas kini terakhir: 8 hari yang lalu • Dinaikkan pangkat

Remote Content Strategist for Social Ads & Creatives

Alpha Iota BPO • Muar, Johor, Malaysia

A leading BPO firm in Kuala Lumpur is seeking a Marketing Specialist to create and manage engaging ad campaigns.The role emphasizes creativity and collaboration with designers.Candidates should hav...Tunjukkan lagi

Kemas kini terakhir: 4 hari yang lalu • Dinaikkan pangkat

Regional Engagement Lead — Global Cybersecurity (Remote)

Positka • Muar, Johor, Malaysia

A boutique consulting firm is seeking a Regional Engagement Manager in Kuala Lumpur.This role requires 7+ years of experience in Project Management and fluency in Mandarin for client communication ...Tunjukkan lagi

Kemas kini terakhir: 6 hari yang lalu • Dinaikkan pangkat

Remote Principal HCM Engagement Manager

Workday, Inc. • Muar, Johor, Malaysia

A leading technology company based in Kuala Lumpur is seeking a Principal Engagement Manager to lead ERP implementations. This role involves managing client expectations, ensuring successful project...Tunjukkan lagi

Kemas kini terakhir: 8 jam yang lalu • Dinaikkan pangkat • Baharu!

Product Manager • Engagement & Retention (Relocation to Vietnam)

Elfie • Muar, Johor, Malaysia

Product Manager • Engagement & Retention (Relocation to Vietnam) at Elfie — relocation support to Vietnam is provided.Elfie is the first completely free, gamified mobile app that rewards users for ...Tunjukkan lagi

Kemas kini terakhir: 30+ hari yang lalu • Dinaikkan pangkat