Assistant Front Office Manager

Job Description - Assistant Front Office Manager

Job Overview

Hilton is seeking an Assistant Front Office Manager to join their team. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight guests.

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies, and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge, and telephone service centre.

Responsibilities

• Maintain a high customer service focus by approaching the job with customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve personal performance.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

Requirements

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value.

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