Information Management Consultant

Essential Duties and Responsiblities include the following. Other duties may be assigned :

• Work closely to support end users onsite, together with an internal support team.
• Organize support / training / tasks / Configuration / integration that are deemed necessary to help in the successful adoption of the system across the client organization and ensure excellent customer satisfaction.
• Monitor, attend, prioritize, diagnoses, and resolves incidents according to agreed procedures and escalates unresolved incidents and seek for resolution. Progress reporting according to agreed procedures.
• Engage with customers and our internal team to support solution deployment, configuration, integration and the operation of Bentley software and any other solution as requested.
• Conducting system implementation activities such as user requirement study, installation, configuration, training, coaching and UAT.
• Good in communication and writing skill (e.g., reporting project progress, proposal etc.).
• Handle pressure situations, especially when dealing with complex client requirements or time pressure of delivery.
• Maintaining technical competency and remain current in technology and changes in the industry.
• Willing to learn and pick up new knowledge with less supervision.

EXPERIENCE :

SKILLS :

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