Sr. Support Engineer, EBS

Sr. Support Engineer, EBS

Location : Malaysia.

Job Overview

We are seeking a highly skilled and experienced Oracle ASAP (Automated Service Activation Platform) Specialist for Level 4 (L4) Support. The candidate will be responsible for providing advanced technical and functional support across the ASAP platform, ensuring optimal performance, seamless service activation, and resolution of complex issues. This role demands deep expertise in ASAP modules, strong troubleshooting capabilities, and a proactive approach to system health and upgrade support.

Key Responsibilities

• Level 4 Support

Provide advanced diagnostics and resolution for critical and complex issues across ASAP modules including Service Order Management, Automated Provisioning, Service Fulfillment Workflows, and Network Resource Management.

Support installation and configuration of ASAP components including Activation Engine, Provisioning Adapters, Workflow Designer, and Service Order Gateway.

Ensure interoperability between ASAP modules and enterprise systems including BSS / OSS, CRM systems, Order and Service Management, Unified Inventory Management, BRM & other billing platforms, and downstream network elements.

Conduct performance tuning of activation workflows and provisioning processes using proprietary and commercial monitoring tools.

Provide upgrade process support for ASAP platform releases and maintenance packs.

Skills & Qualifications

Expert‑level knowledge of Oracle ASAP (Automated Service Activation Platform) architecture, components, and activation workflows.

Minimum of 10+ years in Oracle ASAP support, with at least 3‑5 years in L4 roles.

Strong analytical and problem‑solving abilities with expertise in root‑cause analysis for activation failures.

Preferred Qualifications

Work Location

Malaysia.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Do you thrive in a fast‑paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Accelerating Company Growth

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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