Customer Support Executive - Japanese speaking

Customer Support Executive – Japanese speaking

Exness, Federal Territory of Kuala Lumpur, Malaysia.

2 days ago – Be among the first 25 applicants.

YOUR ROLE AT EXNESS :

We provide support and issue resolution, ensuring excellent service across all types of communication for our existing clients. You will answer technical support questions, handle requests, maintain a good company image, work remotely from home or relocate to our Southeast Asia support office after 2–3 months.

Responsibilities

• Process client requests and solve issues via live chat, phone call, and email while navigating multiple programs with accuracy and detail.
• Escalate issues to the appropriate specialist through Salesforce or Jira.
• Update clients on request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad-hoc tasks assigned by the manager.

What makes you a great fit

What we offer along the way

Your journey after applying

Please note : We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness / Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we’re an equal‑opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

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