Customer Service Associate- Rotational Shift

Customer Service Associate- Rotational Shift

Webhelp Federal Territory of Kuala Lumpur, Malaysia

We are looking for a customer-oriented and bilingual individual (English / Thai) to join our team as a Customer Service Associate . In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social media platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.

Key Responsibilities

• Customer Support : Provide outstanding assistance to customers in both English and Thai via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
• Customer Satisfaction : Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.
• Issue Resolution : Collaborate with internal teams to solve customer issues or elevate as needed, ensuring swift resolutions and positive customer experiences.
• Sales Opportunities : Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
• Multi-Channel Support : Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
• SLA Adherence : Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.
• Collaboration : Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.
• Ad-Hoc Tasks : Take on additional tasks or responsibilities from clients or internal teams as required.

Requirements

Other Information

Privacy and Information Security

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Marketing, and Business Development

Industries

Software Development, IT System Operations and Maintenance, and IT Services and IT Consulting

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