Executive, Business Development - Retail facilities maintenance

Executive, Business Development – Retail Facilities Maintenance

Ensure all operational activities run smoothly and efficiently across all assigned locations.

Ticketing & Case Management

• Monitor, update, and follow up on all maintenance and service tickets. Ensure resolution arrangements are made within 2 working days and cases are closed based on timeline and priority (Work Order - WO).
• Proactively manage and resolve all complaints—both internal (e.g., from store teams) and external (e.g., from customers). Ensure each case is followed up promptly and resolved in accordance with service standards.

Downtime Reduction

Equipment & Facility Monitoring

Product Damage Control

Requirements

Education : A Bachelor's degree or Diploma in a relevant field such as Facilities Management, Engineering (Mechanical, Electrical, or Civil).

Experience : A minimum of 2-5 years of hands‑on experience in building or retail facilities maintenance.

Technical Expertise : A deep and practical understanding of building systems, including HVAC, electrical, plumbing, and fire protection.

Problem‑Solving & Decision‑Making : Proactive and analytical. The ability to identify issues, troubleshoot effectively, and make sound decisions with minimal supervision.

Analytical Skills : Capable of analyzing maintenance trends and proposing data‑driven solutions to improve efficiency.

Leadership & Team Management : Demonstrated ability to supervise, lead, and develop a team of maintenance staff and technicians.

Communication & Interpersonal Skills : Excellent communication, negotiation, and interpersonal skills to build effective relationships with authorities, staff, tenants, and contractors.

IT Proficiency : Competent in using relevant software for reporting and data analysis, specifically Google Sheets or Microsoft Excel.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Engineering and Business Development

Industry

Retail

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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