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Shangri-LaKuala LumpurTraders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.
Department : Food & Beverage
Reports To : Outlet Manager
Job Summary : The Restaurant Captain / Bar Captain is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.
Key Responsibilities :
- Make sure that the guest is greeted and served promptly and to the required standard.
- Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
- Oversees activity of Waiters / Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
- Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
- Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
- Checks maintenance schedule and follows-up on job orders to be completed.
Skills and Qualification :