Jobs in Kuching, my

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure and career opportunities.  You will also be given full product training, with hands on assistance from Sales Team.

In this role you will be responsible for :

• Respond to requests from sales and sales managers by preparing correspondence, presentations, reports and other special projects
• Assist key account owners to check and update account detail in CRM system (Icabs)
• Maintain and update CRM system (Icabs) inclusive of customer contact strategy tickets, customer complaint tickets, client retention ticket
• Coordinate and follow-up on customer orders for key account owners.
• Work with key account owners and credit control to manage and resolve customer related credit issues, follow through on expired PO, assist to validate PO detail and assist to chase outstanding PO
• Provide back-up support key account owners in preparing renewal contract, lost in trade correspondence e.g. lost unit / faulty unit and keep track of physical renewal status.
• Assist and support key account owners in preparing physical renewal paper work,  prepare document for reduction / termination submission, prepare credit notes or debit notes request form if required by Key Account Owners
• Use telephones to reach out to customers and verify order and account information
• Serve as a point of contact for key account customers with queries about services, products, orders and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract related issue. Liaise with the service planners to ensure timely deliveries upon request from Key Account Owners.
• Follow up with the key account owners on required documents and missing information
• Processing repeat orders via email or phone upon request by Key Account Owners
• Stay up-to-date with new service lines and innovation
• Communicate important feedback from customers internally and update Icabs customer information.

Requirements

The ideal candidate will possess :

Highly Desirable :

Benefits

Rewards and Benefits

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations :

Rentokil Initial (M) Sdn Bhd

Lot 135,Section 63 KTLD, Lorong Datuk Abang Abdul Rahim 5B, Off Jalan Padungan, 93450 Kuching, Sarawak.