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Jobs in Malaysia

Last updated: 3 days ago
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Show moreLast updated: 30+ days ago
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Show moreLast updated: 30+ days ago
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Show moreLast updated: 17 days ago
Internship Programme

Internship Programme

Baker Tilly MalaysiaMY
Baker Tilly Malaysia is inviting undergraduates who are currently pursuing their professional accounting qualification, or a Degree in Accounting / Finance or equivalent, to join our paid Internship ...Show moreLast updated: 30+ days ago
Intern

Intern

MGB BerhadMY
As an Accounting and Finance Intern at MGB Berhad, you will have the opportunity to gain practical experience in a construction company. Under the supervision of experienced professionals, you will ...Show moreLast updated: 30+ days ago
Project Coordinator

Project Coordinator

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Techno...Show moreLast updated: 30+ days ago
Customer Service Representative - English Speaker

Customer Service Representative - English Speaker

Brandt Business Services Sdn. Bhd.MY
Support both front and back office operations.Keep track of received data and source documents .Contact preparer of source documents to resolve questions, inconsistencies, missing data, e...Show moreLast updated: 30+ days ago
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Show moreLast updated: 30+ days ago
Project Admin Executive

Project Admin Executive

LBS Bina Group BerhadMY
The Project Department Administrator provides administrative and operational support to the project management team to ensure smooth and efficient project execution. This role involves assisting Adm...Show moreLast updated: 23 days ago
Sourcing Manager - New - 12M

Sourcing Manager - New - 12M

AdeccoMalaysia , MY
Develop and implement sourcing strategies to identify and qualify suppliers for a wide range of materials and services.Conduct supplier evaluations and performance reviews to ensure compliance with...Show moreLast updated: 30+ days ago
SEA Administration-Workplace Service (WPS)

SEA Administration-Workplace Service (WPS)

LazadaMalaysia
Department : Administration Location : Malaysia.Space Planning and Management : - Assess and plan the optimal utilization of office space, office relocations and reconfigurations as needed.Maintenance ...Show moreLast updated: 20 days ago
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Show moreLast updated: 3 days ago
Principal Software Engineer (Python)

Principal Software Engineer (Python)

HaysMalaysia
Principal Software Engineer (Python).Python Senior Software Engineer For Hire.A global supply chain company designed to support applications, including 4. Megatrend applications, IOT, 5G, and automo...Show moreLast updated: 30+ days ago
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Show moreLast updated: 30+ days ago
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Show moreLast updated: 30+ days ago
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Show moreLast updated: 30+ days ago
Software Developer

Software Developer

DaifukuMY
Medical Insurance - Outpatient, Inpatient.Career Development Opportunities and exposure to new technologies.Peer-to-Peer Recognition and Rewards Program. At Daifuku Oceania our developers construct ...Show moreLast updated: 15 days ago
Travel Counselor

Travel Counselor

Holiday Tours & Travel Sdn BhdMY
The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy.Handle and track all tel...Show moreLast updated: 28 days ago
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Show moreLast updated: 30+ days ago
Assistant Business Analytics Expert

Assistant Business Analytics Expert

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Show moreLast updated: 30+ days ago
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Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ days ago
Job description

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.