Jobs in Malaysia

Role Summary

The Renewals Account Manager is an individual contributor sales role, responsible for achieving sales targets by reaching renewal rate, renewal ACV and renewal billings targets in a prescribed territory. As customers have acquired Sophos solutions, it is necessary that we continue to ensure those customers realize the value expected from their purchase, and renew and ideally expand that business relationship together. The Renewals Account Manager will be responsible for managing the full pipeline of renewals business in a prescribed territory and exceeding renewals targets.

This Renewals role is based in Malaysia

What You Will Do

• Achieve agreed-to quarterly sales goals, develop strong relationships with key buyers and influencers and leverage these during the renewals sales process.
• Maintain strong customer relationships, understand their business needs, and align them with Sophos solutions.
• Identify customer renewal risks and collaborate with channel partners, sales management, and the customer success team to coordinate activities to mitigate the risk.
• Work closely with customers, channel partners and internal teams to acquire the documentation necessary for Sophos to correctly recognize revenue transactions.
• Own and manage the end-to-end renewals process, including maintaining an accurate forecast status in SFDC
• Follow Sophos standard renewals sales processes and policies including forecasting management, conducting sales campaigns, documenting activities, following up on assigned actions, etc.
• Execute a planned cadence of engagement with customers and put detailed strategic account plans in place where appropriate.
• Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes.

What You Will Bring

AB1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?