Business Operation Officer

Job Responsibilities

• On time respond to customer's inquiries (Quotation, Document, etc).
• Handle customer’s order, schedule, delivery confirmation and follow up.
• Manage concerned document such as airway bill, invoice, packing list, custom form.
• Able to resolve customer interactions, transactions, comment, and complaints.
• To coordinate between internal (product specification, documentation, QA issue, etc) and external parties– factory or warehouse with customer in order to manage the sufficient stock.
• To understand customer situation to foresee customer's demand for preparing and adjusting the handling according to it.
• Able to negotiate with internal and external team via phone, email, or face to face meeting with all parties and customer.
• To support a variety of inquiry such as product specification, promotion status, documentation by working with internal counterpart.
• Coordinate internal process, monitoring and reporting some internal key indicator.
• Grasp customer's demand situation and order trend.
• Support for customer's account maintenance.
• Internal data base maintenance, prepare budget, and reporting sales result.

Requirements