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Officer, Customer Service

Officer, Customer Service

Central Plaza I-City Real Estate Sdn BhdShah Alam, Selangor, Malaysia
17 hours ago
Job description

Job Requirements

  • Fresh graduate, preferably Certificate / Diploma / Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM / STPM) will be considered.
  • The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
  • Good interpersonal communication, especially in English (Spoken and written).
  • IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
  • Team player and eager to learn new things in the shopping centre industry.
  • Able to work in rotational shifts and on public holidays.

Primary Responsibilities

  • Deal directly with customers either face-to-face, telephone or electronic channels.
  • Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
  • Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
  • Manage customer-related campaign and programmes (e.g., games / redemptions).
  • Record and process enquiries, feedback, complaints, applications and requests via established forms, databases, and systems.
  • Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
  • Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
  • Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
  • Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs.
  • Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference.
  • Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.

    • What could we offer to you?

  • Allowances : grooming & shift
  • Contractual bonus (13th month salary)
  • Performance-based bonus
  • Performance-based salary increment
  • Entitled to all gazetted public holidays in Selangor (18 days)
  • Dental coverage
  • Medical outpatient (inclusive dependants)
  • Insurance Group Hospitalization & Surgical (GHS) (include dependants)
  • Insurance Group Term Life (GTL)
  • Insurance Group Personal Accident (GPA)
  • Prolong medical leave – critical illness
  • Examination leave
  • Marriage leave and gift (first legal marriage)
  • Maternity / Paternity leave
  • Childbirth gift
  • Compassionate leave (hospitalization & death of immediate family)
  • Funeral support (include immediate family)

    • Job Types : Full-time, Permanent, Fresh graduate

    Pay : RM1, RM2,400.00 per month

    Benefits :

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Parental leave

    • Application Question(s) :

  • Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes?
  • This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role?
  • Do you willing to work in rotational shift including weekend and public holiday?

    • Education :

  • Malaysian Special Skills Certificate (Preferred)

    • Experience :

  • face-to-face customer service : 1 year (Preferred)

    • Language :

  • conversational English (Required)

    • Expected Start Date : 11 / 30 / 2025

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    Customer Service Officer • Shah Alam, Selangor, Malaysia