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Quality Analyst - Penang
Teleperformance USABayan Lepas, Penang, Malaysia12 hours ago
Job descriptionBachelor’s degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years’ experience as QA in call center Must be proficiency in English & Cantonese in terms of written, reading and speaking Able to start work immediately is preferred.
Key Responsibilities
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Main Requirements
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Quality Analyst • Bayan Lepas, Penang, Malaysia