OT-GTS Specialist (Operational Technology - Global Technology Services)

OT-GTS Specialist (Operational Technology - Global Technology Services)

Full-time

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at

ABOUT YOUR ROLE

You will be responsible for supporting business manufacturing applications and infrastructure related, acting as an advisor for business needs. As part of the BCP infrastructure team, you will propose smart solutions and work closely with the Site leaders and Zone Managers.

YOUR RESPONSIBILITIES WILL INCLUDE :

• Day-to-day systems support & maintaining service levels
• Be an expert in the maintenance of systems infrastructure and recovery methods for systems running MS Windows, MSSQL, VMware, LAN devices, Databases, applications processes.
• Advise on lifecycle management for infrastructure and manufacturing applications and interfaces.
• Recommend new technologies and systems infrastructure improvements.
• Perform system upgrades for security and problem-solving reasons.
• Conduct disaster recovery in accordance with existing procedures.
• Provide third-level support and advanced analysis.
• Estimate time required for problem resolution.
• Organize or contribute to projects.
• Prioritize tasks needed for project completion.
• Adhere to IS standards, including change management standards.
• Stay updated with corporate IT regulations (security & privacy) and apply as appropriate.
• Manage configuration and capacity of IT infrastructure.
• Maintain infrastructure for automated or manual monitoring procedures.
• Instruct outsourced partners (TCS) as part of change management.
• Provide technical support to users and IT staff, including troubleshooting, problem resolution, and training.
• Offer emergency support for business and operational units.
• Provide critical support for P1 / P2 incidents.

Qualifications :

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

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