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Retail Associate – Customer Service

Retail Associate – Customer Service

Telecontinent Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
17 hours ago
Job description

Locations : Pavilion Bukit Jalil, Sunway Pyramid, TTDI, Sunway Square

About the Role

We are seeking a friendly and service-oriented Customer Service Centre Executive to join our team. You will be the first point of contact for walk-in customers, assisting with inquiries, handling service requests, and ensuring customers have a smooth experience at our service centre.

Responsibilities

  • Welcome and assist walk-in customers with professionalism and courtesy.
  • Handle inquiries related to products, services, and warranty claims.
  • Register and track service requests, complaints, and follow-up actions.
  • Coordinate with internal teams to ensure timely resolution for customers.
  • Provide clear updates and explanations to customers regarding service status.
  • Maintain accurate records of customer interactions and transactions.
  • Ensure the service centre environment is organized, professional, and customer friendly.

Requirements

  • Minimum SPM / Diploma or equivalent qualification.
  • Prior experience in customer service or service centre is an advantage.
  • Strong communication and interpersonal skills.
  • Ability to remain patient and professional when handling complaints.
  • Basic computer skills (MS Office, data entry systems).
  • Team player with a positive attitude and customer-first mindset.

    • Operation Hours :

  • 5 working days, 2 off days (schedule based on rotation)
  • 9 : 00am – 10 : 30pm (follow mall operation hours)

    • Benefit

  • Attractive salary package and performance incentives.
  • On-the-job training and career development opportunities.
  • Supportive team environment.

    • Remuneration Package

  • Basic Salary : RM2,150 – RM2,500 (based on experience)
  • Language Allowance : RM300
  • Sales Commission : Unlimited Commission
  • Overtime Allowances
  • Shift Allowances

    • Job Types : Full-time, Fresh graduate

    Pay : RM2, RM5,000.00 per month

    Benefits :

  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development
  • Vision insurance

    • Application Question(s) :

  • Do you have experiences in sales?
  • What is your expected salary?
  • If selected, can join immediately?

    • Work Location : In person

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia