Mall Operations Manager / Senior Manager (Central Region - Klang Valley)

Job Description

Job Summary

We’re looking for a seasoned Operations Manager to lead the day-to-day management and maintenance of a large retail mall. This role is ideal for someone experienced in facilities, building upkeep, service contracts, and cross-departmental operations who is ready to take ownership of the mall’s overall performance, compliance, and enhancement initiatives.

Key Responsibilities

Lead site operations including maintenance, M&E systems, security, parking, housekeeping, landscaping, and food court management.

Oversee daily service delivery from contractors, ensuring quality, safety, and budget compliance.

Translate operational strategies into effective maintenance programs and SOPs.

Manage the mall’s operating and capital expenditure budgets.

Review contractor performance, conduct audits, and ensure adherence to safety and building regulations.

Drive cost-saving, sustainability, and energy efficiency initiatives (QMS, EHS, Green Mark, etc.).

Supervise AEI (Asset Enhancement Initiative) works and ensure timely delivery.

Build strong working relationships with local authorities, statutory bodies, and emergency services.

Lead crisis response and ensure prompt escalation of incidents to internal stakeholders.

Prepare operational reports and ensure timely submission of financial and performance data.

Mentor and manage a team of technical, maintenance, and operations personnel—including performance reviews and succession planning.

Requirements

Key Requirements

Diploma or Degree in Engineering, Facilities Management, or related fields.

8+ years of mall or commercial property operations experience, with at least 5 years in a managerial role.

Chargeman A4 or BO certification is an advantage.

Strong understanding of M&E systems, mall operations, building maintenance, and vendor management.

Familiar with local building regulations and safety standards.

Strong leadership, negotiation, and stakeholder management skills.

Fluent in English and Bahasa Malaysia, with good reporting and presentation skills.

Proficient in Microsoft Excel and PowerPoint.

Ability to manage multiple priorities under pressure with a solution-oriented mindset.

Benefits

Why You Should Join

Join a reputable retail property team with stable long-term growth

Lead critical functions that directly impact the mall’s performance and experience

Work alongside a collaborative HQ and mall team with strong leadership backing

Opportunity to oversee enhancement projects and shape operational excellence