An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
The Financial Markets - Level 1 Service Desk Support Analyst will contribute to the team's success in supporting the stability and availability of the Market Data Services and Servers by raising service incident tickets, defining incident types, providing basic tirage, and assigning them to Level 2 Support. You will be responsible for responding to customer queries through various channels such as email and phone.
This is a customer-facing role. The individual is responsible for delivering customer experience and support of Market Data Services and Servers. The role is focused on the Financial Markets industry, liaising with technical representatives of TNS customers. This requires understanding basic concepts of exchange market data, applications supporting market data, Servers, financial markets, exchanges, data centers, and cloud solutions such as AWS and Azure-type cloud solutions.
Responsibilities
Key Responsibilities : (including but not limited to)
Qualifications
Experience, Skills, and Education :
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.
Service Desk Support • Kuala Lumpur, MYS