Digital Engagement Executive

Overview

• Supporting the (Senior) Digital Engagement Manager for APAC to implement a digital engagement plan and strategy to deliver against digital engagement and conversion goals for 12 markets in APAC
• Work with the team to drive owned media traffic and conversion on the websites including organic traffic via SEO, job alert sign ups, website account creation and update
• Participate in testing in UAT or other test environments for site content and functionalities
• Carry out PVT testing on the sites after a go-live or functional / bug fix deployment
• Support any website content updates for all marketing campaigns, SEO or as required by the business
• Act as an expert contact / trainer for the channel and marketing teams on anything related to the websites and / or new functionalities
• Have a good understanding of the website infrastructure and how we can optimise the user experience with the use of templates
• Leverage our digital reporting capability to assess site performance, troubleshoot issues, and make optimisation recommendations.
• Ensure best practices are followed in terms of content creation, images upload, for SEO and accessibility.
• Create documents and guides & communicate to make sure processes are followed
• Liaise with the developers via live support, email, Jira and / or Microsoft Teams to ensure defects are logged, followed-up and fixed
• Analyse website traffic and user behaviour to make data-driven recommendations for website enhancement and development
• Being customer-focused and ensuring a best-in-class user experience across all APAC websites Successful Applicant

Fluency in English and an additional language is a plus 1-3 years of experience in managing owned digital properties and platforms including content management systems (Drupal preferred) and SEO Ideally previous experience in Shared Services, and collaborating with global and local teams remotely. Ability to deliver an engaging and effective digital customer experience through knowledge of CX, UX and design thinking principles Knowledge of Optimizely and experience with setting up A / B tests Experience and understanding of digital analytics, GA4 preferred Working experience with Jira or other project management tools Working experience with SEO tools Strong analytical skills and ability to provide strategic recommendations motivated by data Experience working in an international multi-brand company with multiple stakeholders is advantageous. Problem solving capabilities and a positive 'can do' attitude Excellent prioritisation and project management skills Strong communication skills to engage technical and non-technical stakeholders What’s on Offer

A competitive salary package. Comprehensive benefits Opportunities for career growth within a large organization in the business services industry. A professional work environment in a central location in KL. Contact

Cheryl Fernandez Quote job ref JN- Phone number +60

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