Talent.com
This job offer is not available in your country.
Technical Account Manager - Mandarin - Penang (IT)

Technical Account Manager - Mandarin - Penang (IT)

TeleperformanceBayan Lepas, Pulau Pinang, MY
25 days ago
Job description

Overview

Technical Account Manager

Qualifications

Minimum Skills to Hire :

  • A Bachelor's degree in any IT related course
  • A ble to speak English and Mandarin fluently
  • Good tech skill, audit background and well-spoken
  • BPO industry background with Experience in technical support and sales
  • Good technical knowledge across PC, servers, network and voice solutions
  • Excellent communication and interpersonal skills
  • Excellent Internal Stakeholders and Client Management Skills
  • Excellent People Management Skills
  • Good critical thinking and problem-solving skills
  • Excellent technology skills
  • Preferably with Project Management training and experience
  • Based in Livingston, Penang

Responsibilities

Manage Client Relationship

  • Evaluating and support technical requirements definitions for new projects.
  • Unique point of contact between the customer and TP (IT).
  • Keep continuous contact and communication with the Operations and Clients.

    • Provide Right Tools to Ops

  • Providing reports to developers and stakeholders on product performance.
  • Identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Empower operations team by educating them with TP IT processes and procedures.

    • Service Level Management

  • Define scope of IT services, costs, timeliness, hours of operation, recovery aspects, and service levels.
  • Lead the follow-up with the client technical team.

    • Incident Management

  • Communicate disruptions and restoring services protocols.
  • Case identification and recurring technical problems out of time.
  • Follow up and manage the activities required to assist in solving IT outages.

    • Troubleshooting Management

  • Communicate functional knowledge and digital skills to use the client's technological tools.
  • Collaborate with different IT groups to resolve technical issues experienced by Operations Team.
    • Create a job alert for this search

    Technical Account Manager • Bayan Lepas, Pulau Pinang, MY