Location : Malaysia (Fully Remote)
Languages : Cantonese, Mandarin & English (Fluent)
Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays
Join The World's Leading Luxury Lifestyle Company. Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?
As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that's securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
At Ten Group, no two days are ever the same. You'll be part of a global network of service experts, powered by innovative technology and driven by human connection.
What You'll Be Doing
- Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localize member communications where needed (Mandarin / Cantonese).
- Maintain strong documentation in our internal CRM systems
What We're Looking For
Fluency in Cantonese, Mandarin & English (both spoken and written)Strong customer service experience, ideally in luxury, hospitality, or concierge servicesExcellent time management & multitasking skills — you'll be handling multiple high-priority requestsCalm and professional demeanor, even under pressureIndependent, self-motivated, and accountable - especially in a remote, overnight settingA passion for solving problems, helping others, and exceeding expectationsFamiliarity with APAC markets, especially Greater China, is a plusExperience supporting high-net-worth or VIP clients is highly valuedWorking Hours
This is a full-time remote position based in MalaysiaWorking hours : 10 : 00 PM to 7 : 00 AM (MYT), including weekends and public holidaysYou must have the legal right to work in MalaysiaRequirements
Fluency in Mandarin, Cantonese, and English (spoken and written).Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.Strong ability to work independently and deliver high-quality results with minimal supervision.A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.Strong attention to detail and a drive to meet deadlines and maintain high standards.Enthusiasm for working in a complex, fast-paced, and dynamic environment.Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.Additional Attributes
Adaptability to change and evolving environmentsAbility to work independently while demonstrating accountabilityBenefits
Global exposure : Work with colleagues and members from around the worldRemote flexibility : Enjoy work-from-home convenience while engaging with elite clientsGenerous rewards :Monthly 'Treats on Ten' (surprises on the 10th of every month!)3 extra days of annual leave in your 3rd year1 full month of paid sabbatical leave every 5 yearsTen Loyalty Rewards Program — think of it as 'extra spending money' for your next adventureWork-from-anywhere holiday program (use any of our 20+ global offices)A workplace that celebrates diversity, values your ideas, and invests in your development#J-18808-Ljbffr
