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Mandarin Customer Service (Johor Bahru)

Agensi Pekerjaan JobScoper Sdn BhdJohor Bahru, Johor, Malaysia

6 days ago

Job description

Requirements

Education : Minimum SPM qualification; fresh graduates are encouraged to apply.
Language Proficiency : Fluency in English and Chinese is required
Shift Flexibility : Willingness to work on a 24 / 7 rotational shift schedule, including weekends and public holidays.

Responsibilities

Customer Support : Manage inbound inquiries, complaints, and feedback across various channels, including phone, chat, and email.

Issue Resolution : Address and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.

Order Management : Assist customers with order modifications, cancellations, and refunds, ensuring a smooth and efficient process.

Policy Communication : Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.

Team Collaboration : Work effectively within a team environment to meet KPI targets and SLA requirements.

Benefits

ALLOWANCE

KPI ALLOWANCE

NIGH SHIFT ALLOWANCE

EPF & SOCSO

Additional Benefits

5 Working Days

Training Provided

Allowance Provided

Skills

Mandarin Language Proficiency Customer Service Communication Skills Problem Solving Active Listening

Important Information

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Customer Service Mandarin • Johor Bahru, Johor, Malaysia