Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)
QEW GroupKota Bharu, Kelantan, Malaysia4 days ago
Job description1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred) Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.) Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage. Ability to multitask and prioritize in a fast‑paced environment. Strong problem‑solving skills and attention to detail. Customer‑focused with a positive attitude. Availability to work flexible hours, including weekends. Based in Malaysia and eligible to work in Malaysia
Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)
As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
Key Responsibilities
- Responsible for responding to customer queries in a timely manner, via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.
Requirements
#J-18808-Ljbffr
Create a job alert for this search
Customer Experience Specialist • Kota Bharu, Kelantan, Malaysia
Related jobs
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Kota Bharu, Kelantan, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 30+ days ago
- Promoted
Member Guidance Specialist (English & Mandarin Speaking)
YPOKota Bharu, Kelantan, Malaysia Member Guidance Specialist (English & Mandarin Speaking).FACILITATOR | ADVOCATE | PROBLEM SOLVER | COMMUNICATOR | OPTIMIZER | PARTNER.
YPO is a member organization for over 38,000 CEO's and leaders ...Show moreLast updated: 17 days ago
- Promoted
WFH - US Market - Customer Service Translator
Agensi Pekerjaan Job Expert Sdn BhdKota Bharu, Kelantan, Malaysia WFH - US Market - Customer Service Translator.About the job WFH - US Market - Customer Service Translator.We are seeking a motivated and linguistically talented individual to join our team as a Voi...Show moreLast updated: 30+ days ago
- Promoted
中英 / 粤英WFH Interpreter / 全马来西亚范围Remote Translator / Customer Service
Agensi Pekerjaan Ds Staffing Sdn. Bhd.Kota Bharu, Kelantan, Malaysia Provide real-time Chinese ⇄ English (or Cantonese ⇄ English) consecutive interpretation for Chinese speakers in Europe and the U.
Benefit from paid training for newcomers.Work in a diverse, supporti...Show moreLast updated: 4 days ago
- Promoted
Freelance Nepali On-Demand Interpreter
THE LANGUAGE GROUP, LLCKota Bharu, Kelantan, Malaysia Be among the first 25 applicants.Accurately interprets messages between non-English speaking patients and healthcare providers or support personnel on-site.
Adheres to the National Standards of Prac...Show moreLast updated: 30+ days ago
- Promoted
Freelance Bosnian On-Demand Interpreter
THE LANGUAGE GROUP, LLCKota Bharu, Kelantan, Malaysia Be among the first 25 applicants.Accurately interprets messages between non-English speaking patients and healthcare providers or support personnel on-site.
Adheres to the National Standards of Prac...Show moreLast updated: 30+ days ago
- Promoted
Hakka-Chin Consecutive Interpreter
Reviver GlobalKota Bharu, Kelantan, Malaysia Job Title : Hakka-Chin Remote Consecutive Interpreter - On-Demand.Job Type : Independent Contractor.Consecutive interpreters work by.
As a consecutive interpreter, you will bridge language gaps, ensur...Show moreLast updated: 11 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppKota Bharu, Kelantan, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Chinese and English) Customer Success Specialist (Malaysia, remote).
What if you had a chance to be a part of the world’s leading ...Show moreLast updated: 30+ days ago
- Promoted
Freelance Mongolian On-Demand Interpreter
THE LANGUAGE GROUP, LLCKota Bharu, Kelantan, Malaysia Freelance Mongolian On-Demand Interpreter.Freelance Mongolian On-Demand Interpreter.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Accurately interpr...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist (Mandarin & Malay Speaking)
LittleLivesKota Bharu, Kelantan, Malaysia LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia.
With over $3M in annual recurring revenue, we are on a miss...Show moreLast updated: 30+ days ago
- Promoted
Freelance Translator
Propio Language ServicesKota Bharu, Kelantan, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.At Propio Language Services, we are closing the language gap by connecting people anywhere and anytime...Show moreLast updated: 26 days ago
- Promoted
English Gaming Support Agent - LATAM
5CA NederlandKota Bharu, Kelantan, Malaysia As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio.You'll help players with account and technical issues and resolve purchase- and gameplay-related ...Show moreLast updated: 20 days ago
- Promoted
Customer Success Specialist (English)
YPOKota Bharu, Kelantan, Malaysia YPO is a member organization for over 38,000 CEOs and leaders worldwide.Our purpose is to create a better world by developing better leaders.
YPO offers platforms, programs and opportunities for lif...Show moreLast updated: 11 days ago
- Promoted
EN-NUS - Freelance Translator English to Nuer
THE LANGUAGE GROUP, LLCKota Bharu, Kelantan, Malaysia The Language Group, a language service company located in Virginia Beach (US) is currently looking for freelance translators.
We must ensure we have reliable and experienced translators, then.Show moreLast updated: 30+ days ago
- Promoted
Bilingual Customer Support Specialist
DataAnnotationKota Bharu, Kelantan, Malaysia Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation.We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure th...Show moreLast updated: 30+ days ago
- Promoted
中文翻译员 Senior Translator (English to Chinese)
Jobstreet MalaysiaKota Bharu, Kelantan, Malaysia Produce high-quality, culturally adapted translations from English to Chinese Simplified, ensuring consistency with the company’s brand voice across financial, marketing, and client-facing content....Show moreLast updated: 17 days ago
- Promoted
Junior Financial Operations Associate-Mandarin Speaking
CXM Direct LLCKota Bharu, Kelantan, Malaysia CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Show moreLast updated: 1 day ago
- Promoted
Specialist, Customer Support (Chinese Speaking)
MultiplierKota Bharu, Kelantan, Malaysia Specialist, Customer Support (Chinese Speaking).Be among the first 25 applicants.The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress...Show moreLast updated: 10 days ago