Talent.com
Delivery Services Manager

Delivery Services Manager

Hewlett Packard Enterprise Development LPKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description
  • Lead overall country post sales delivery services
  • Actively engage Sales and Business leaders to drive quality of services and support business growth
  • Customer facing to lead team in senior management engagement to develop relationship with key accounts
  • Own executive-level communications with customers
  • Directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and / or other applications support for customers according to contractual service levels.
  • Meet key operations KPI in customer satisfaction while driving delivery efficiency
  • Able to collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations
  • Minimum Bachelor's degree or equivalent experience required.
  • 7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial / leadership capacity
  • Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
  • Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
  • Strong stakeholder management and executive communication skills
  • Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and / or Managed Services
  • Strong passion for customer experience
  • HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here : .
  • Hewlett Packard Enterprise
  • Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
  • COVID Policy
  • The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.
  • Standards of Business Conduct (SBC)
  • The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.Read more about how we
  • Equal Opportunity Employer (EEO)
  • Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here :
  • If you’d like more information about your EEO right as an applicant under the law, please click here :
  • E-Verify
  • (US & PR only)
  • HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information . You can also download the posters with information on legal rights and protection by clicking and .
  • Accessibility
  • Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email Note : This option is reserved for applicants needing assistance / reasonable accommodation related to a disability.
  • Disclosure of Sensitive Personal Data
  • Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.if applicable to the role you applied to, you must

    • #J-18808-Ljbffr

    Create a job alert for this search

    Delivery Manager • Kuala Lumpur, Kuala Lumpur, Malaysia