Facility Engineer (Seri Manjung, Perak)

Responsibilities

• Act as the main liaison between the company and client for all engineering-related matters (mechanical, electrical, and general services).
• Oversee day-to-day operations and performance of the engineering team, ensuring incident resolution and continuity through operations excellence practices.
• Monitor and ensure all client complaints related to facilities are addressed professionally and rectified according to company procedures.
• Assist the Lead Engineer in planning, executing, and monitoring installations, maintenance, repairs, and testing of engineering systems.
• Develop and implement the Annual Operations Excellence Blueprint, identifying critical success factors and mitigation plans for service delivery.
• Ensure timely and accurate reporting of operational performance, including dashboards, analysis, and management / customer reports.
• Ensure full compliance with statutory, safety, and industry regulations through regular audits and staff engagement aligned with QSHE policies.
• Support financial operations by facilitating timely work documentation for billing, and assisting in resolving payment issues from clients.
• Monitor and evaluate vendors’ performance against service agreements and KPIs, escalating issues that may impact service delivery.
• Utilise Edgenta Smart Connect and related platforms to track operations data, ensuring proper system usage and accurate reporting.

Requirements

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