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Sales Associate (KENZO - Contract)

Sales Associate (KENZO - Contract)

LVMH Fashion Group Asia PacificPahangMalaysia, Pahang, Malaysia
8 hours ago
Job description

Location : Genting Highlands Premium Outlets (GHPO), allowance will be provided.

Contract : 3-month's full-time contract starting Mid-November (subject to further extension).

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he / she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

  • Meet / Exceed individual and store sales targets

Achieve all KPIs and CRM requirements

  • Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
  • Provide exceptional customer care

    • Drive local clients network growth

  • Recruit and convert prospect clients
  • Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
  • Maintain client books to retain actual clients and detect new potential clients
  • Keep in contact with clients to arrange appointments / share collection information / product arrivals to grow loyalty
  • Good team management

    • Maintain an open, positive and constructive communication with team members

  • Provide support in merchandise inventory

    • Keep track of physical inventory of merchandise and inform Store Manager about product replenishment

  • Assist with refilling, unpacking, packing and sorting of stocks
  • Provide support in visual display of merchandise

    • Maintain visual standards under the direction of VM department

  • Lead / Provide support in store projects / back office procedures

    • Proficient and accurate use of POS

  • Participate in all inventory, cycle counts and goods receptions
  • Ensure store functional maintenance
  • Respect stockroom guidelines
  • Be vigilant about store security and loss prevention

    • Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

    Requirements

  • Minimum 1 year of retail sales experience will be an added advantage
  • Ready-to-Wear (RTW) and / or luxury fashion experience will be an added advantage
  • Good understanding of luxury market and practices
  • Good communications and interpersonal skills
  • Good team player
  • Motivated and driven
  • Good customer service and selling skills
  • Good in mix and match on Ready-to-Wear (RTW)
  • Good flair of fashion sense

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    Sales Associate • PahangMalaysia, Pahang, Malaysia