JOB DESCRIPTION You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence
Your Role
You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key objectives.
Your Responsibilities
- To take lead in monitoring + driving sales activities.
- To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable +
sustainable businesses.
To conduct regular reviews of sales leads + customer portfolios with key stakeholders.To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is beingmake with our pricing team.
To provide CCL team the customer’s feedback + support on resolutions as required.To take the lead in onboarding + implementation of new customer, ensuring that standard operationalprocedures are update for handing over to our Customer Care Locations (CCL).
To maintain + update relevant customer information on internal systems.To focus on customer engagement, satisfaction, retention + reactivation through high levels of servicequality in close collaboration with the CCL.
Your Skills and Experiences
At least 2-5 years experience in as Sales Representative / Business Development / MarketingBachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related fieldStrong foundational knowledge of Air freight logistics, including pricing, routing, and operational requirements, gained through coursework and internships.Excellent communication and interpersonal skills.Demonstrated ability to work effectively in team settings.Strong analytical and problem-solving skills.Eagerness to learn and adapt in a dynamic industry.