Executive Customer Service (English & Bahasa Malaysia)
Scicom MSC BerhadKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionSPM / Diploma / Degree in any discipline. Good command of spoken and written English and Bahasa Malaysia. Basic computer knowledge : MS Office, MS Outlook and Internet Explorer. Possess initiative, able to work independently and as a team. Dynamic, highly motivated and a result-oriented team player with good interpersonal skills. Contact Centre Operating Days / Hours : Monday-Sunday 5-day week; off days based on roster. Attractive Salary (RM2500). Performance-related allowance on a quarterly basis for confirmed staff. 15 days Annual Leave 14 days Medical Leave Medical and hospitalization insurance coverage.
Responsibilities
- Assist customers with product selection,
- Answers basic questions and suggests various product options that are available.
- Managing customer complaints and escalations.
- Managing of refunds requests.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
Requirements
The Offer
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia