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Quality Auditor Content Moderation (Mandarin / Cantonese, Remote)

HCLTechSeberang Perai, Penang, Malaysia

30+ days ago

Job description

HCLTech WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Review tasks and transactions regularly, with frequency determined by business needs.
Provide real-time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent-level performance.
Stay informed about news and current affairs, especially in international markets like the US.
Identify gaps and gray areas in policies and guidelines based on real-world data.
Document and store edge cases and nuanced examples among moderated content to create referenceable repositories.

Requirements

Degree in journalism, communication, Chinese language, or a similar field.

2 to 3 years of audit / review experience or equivalent newsroom experience (print / digital / TV) such as desk editing or proofreading.

Familiarity with universal news and media editorial policies.

Fluent in Mandarin / Cantonese language, both oral and written, with excellent comprehension skills in Business English.

Ability to work under pressure and make sound judgment calls.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Consulting

Industries

IT Services and IT Consulting

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Auditor • Seberang Perai, Penang, Malaysia

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