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Application Support Analyst
ManpowerGroupKuala Lumpur, Kuala Lumpur, Malaysia14 hours ago
Job descriptionDatabase : SQL Server Base knowledge of scripting languages like JavaScript, PHP. Hands-on experience with Windows / Linux / Mac OS environments. JIRA / Git / GitHub / ServiceNow. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. BS degree in Information Technology, Computer Science or relevant field. Agile (good to have) Health insurance Professional development Work from home
General Skills :
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with patform users.
- Ability to work under pressure and prioritize
Technical Skills :
Job Type : Contract
Contract length : 12 months
Pay : RM3, RM5,000.00 per month
Benefits :
Work Location : In person
Expected Start Date : 09 / 14 / 2025
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Application Support Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia