Senior UX Researcher

Senior UX Researcher – DKSH

Job Summary As a Senior UX Researcher, you will play a pivotal role in enhancing user experiences, enabling product discovery, and uncovering new opportunities to solve problems across our digital platforms. Your key focus will be to drive innovation and optimization through AI, automation, and advanced discovery practices while immersing in product discovery work. You will conduct in‑depth research to understand user behavior, preferences, and pain points, translating insights into actionable strategies that inform product usability, satisfaction, and business direction. You will facilitate workshops, support cross‑functional discovery initiatives, and work closely with technical counterparts to embed innovation and foster a culture of experimentation.

General Responsibilities

• Conduct user research through interviews, surveys, usability testing, analytics, and ethnographic methods.
• Analyze findings to identify trends, patterns, and opportunities for product and user experience improvement.
• Lead research and discovery initiatives exploring AI, automation, and new methods to optimize digital product design and strategy.
• Facilitate product and strategy discovery workshops such as Design Thinking, Sprints, and innovation labs to generate solutions aligned with user needs and business goals.
• Develop user personas, journey maps, and other artefacts that inform design and drive empathy across teams.
• Translate research into UX strategies and roadmaps, prioritizing features and enhancements based on user and business impact.
• Advocate for user‑centred decision‑making throughout the product lifecycle, ensuring evidence‑based design and innovation adoption.
• Continuously evaluate and iterate UX solutions using usability testing, A / B testing, and data‑driven validation.
• Contribute to overall UI / UX governance and evangelise the UX and innovation mindset across Digital & IT and Business stakeholders.

Leadership Responsibilities

Functional Skills and Knowledge

Soft Skills

Education

Bachelor’s degree in business administration, computer science or IT.

Work Experience

A minimum of 7 years working in UX‑related roles, research, or product discovery roles in digital or technology‑driven organizations.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

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