This job offer is not available in your country.

Agency Innovation & Technology, Consultant

AIA Hong Kong and MacauKuala Lumpur, Malaysia

30+ days ago

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech / digital / analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

The Product Owner will lead the strategic direction and daily operations of AIA’s Agents’ Portal, driving enhancements and ensuring seamless delivery of complex requirements through Agile methodologies. This role demands strong business analysis capabilities, stakeholder engagement, and a hands-on approach to optimize agency recruitment processes, support production activities, and align technology solutions with business goals.

Job Responsibilities

Product Owner responsible for overseeing the operations and strategic direction of agency applications of Agency Distribution Technology systems / applications – Agents’ Portal.

This person will facilitate working in SDLC / Agile environment, User Story documentation, UAT strategy and planning and implementation of complex requirements ensuring all projects are delivered on time with expected quality.

Demonstrated ability and expertise in gathering, analyzing, and detailing complex business requirements with multiple stakeholders.

Understand key agency metrics to identify potential pain points / opportunities for targeted intervention / improvement for the app and platform. Conduct gap analysis and recommend solutions that aligns with business goals.

Responsible for supporting the day-to-day activities of Agents’ Portal and enhancement requirement preparation. Perform testing and handle post deployment verification by ensuring AIA governance and procedures is followed.

Solid experience and exposure in managing and driving efficient production support / BAU processes.

Work with hands-on approach to ensure various business needs and related technology support are met, identify business process inefficiencies and opportunities for improvement and aligned with overall business and system enhancement objectives.

Ability to handle multiple priorities and manage within deadlines during critical project delivery. Good interpersonal skills, committed, result oriented and hard working.

Support change management team with guides, enquiries support to agency helpdesk channel (when required).

Job Requirements

Education

– Bachelor’s Degree in IT, Management, Business, or a related field.

Experience :

Minimum 7 years of BA experience in Finance Industry with in-depth understanding of insurance distribution and agency management processes.

Hands-on approach :

Candidate must have a hand-on working mindset with managing and working with small group of team members. Candidate must have problem solving and troubleshooting attitude to look for solutions within the available means and resources.

Insurance Systems :

Candidate must have worked and have hands-on experience for implementing, supporting and managing key insurance critical application such as agent / customer portal or application, policy admin system and reporting system.

Core & Digital Projects

: Proven experience managing complex implementations of both core and digital projects with deep understanding of challenges and expectation management of such environment.

Production support :

Candidate must have sufficient experience and exposure for managing and driving efficient production support / BAU processes.

Project Management :

Ability to manage multiple priorities in a fast-paced environment. Good understanding on Project Management fundamental & governance.#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

#J-18808-Ljbffr

Create a job alert for this search

Technology Consultant • Kuala Lumpur, Malaysia

Related jobs

Promoted

Manager, Agency Digitalization, Sales and Distribution Division

Allianz Popular SL.Petaling Jaya, Selangor, Malaysia

This role serves as the team lead driving digital transformation for Sales Distribution, ensuring alignment with strategic business objectives. It requires close collaboration with cross-functional ...Show moreLast updated: 1 day ago

Promoted

SR&T Consultant, Data Governance & Quality (Fixed Term)

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .SR&T Consultant, Data Governance & Quality (Fixed Term).Service Line / Portfolios : Risk, Regulatory & Forensic. Location : Singapore, Singapore, SG.Are...Show moreLast updated: 30+ days ago

Promoted

T&T Consultant - Artificial Intelligence & Data - TH

Deloitte PLTNilai, Negeri Sembilan, Malaysia

T&T Consultant - Artificial Intelligence & Data - TH.Service Line / Portfolios : Engineering, AI & Data.Are you ready to unleash your potential?. At Deloitte, our purpose is to make an impact that ma...Show moreLast updated: 25 days ago

Promoted

[KYDP 2025 - Cohort 4 to 5] AI Full-Stack Engineer

TalentLabsKlang City, Selangor, Malaysia

KYDP 2025 - Cohort 4 to 5) AI Full-Stack Engineer.Front-end Development & Back-end Development.We’re Cleve, a tech startup building an AI-powered content assistant that helps content creators, busi...Show moreLast updated: 28 days ago

Promoted

T&T Consultant - Artificial Intelligence & Data - SG

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

T&T Consultant - Artificial Intelligence & Data - SG.Service Line / Portfolios : Engineering, AI & Data.Location : Singapore, Singapore, SG. Are you ready to unleash your potential?.At Deloitte, our p...Show moreLast updated: 19 days ago

Promoted
New!

Sustainability Consultant

Global Hemisphere GroupPetaling Jaya, Selangor, Malaysia

Global Hemisphere Group stands out due to our in-depth expertise and commitment to creating positive environmental and social impact. With a team of highly-trained professionals focused on innovativ...Show moreLast updated: 12 hours ago

Promoted

Meta Ads Asset Configuration Specialist

Thoth AISepang, Selangor, Malaysia

We\'re seeking a motivated and detail-oriented Meta Ads Asset Configuration Specialist to join our growing team.This role is specifically open to candidates based in Malaysia who are fluent in both...Show moreLast updated: 2 days ago

Promoted

Account Manager (Agency)

XCalibur Digital Sdn Bhd (Part of Times Media Sdn Bhd)Petaling Jaya, Selangor, Malaysia

Internal Meeting and Preparing Collaterals.Following the acquisition of a new client by the company, the Business Development Manager / Executive will conduct an internal meeting to discuss the campa...Show moreLast updated: 2 days ago

Promoted

Digital Consultant

The HEINEKEN CompanyPetaling Jaya, Selangor, Malaysia

As our Digital Consultant you are the expert, and go to person for all digitalization & automation related topics within HEINEKEN Malaysia Berhad. You will support, challenge, inspire and guide empl...Show moreLast updated: 30+ days ago

Promoted

Business Consultant - APAC

HoneywellKuala Lumpur, Kuala Lumpur, Malaysia

Business Consultant – Asia Pacific Region.Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member ...Show moreLast updated: 8 days ago

Promoted

T&T Consultant - Artificial Intelligence & Data - MY / PH

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .T&T Consultant - Artificial Intelligence & Data - MY / PH.Service Line / Portfolios : Engineering, AI & Data. Location : Kuala Lumpur, MY; Manila, PH.Are ...Show moreLast updated: 25 days ago

Promoted

Director, Advisors & Consulting Services, AI Incubator Business Development

MasterCardKuala Lumpur, Kuala Lumpur, Malaysia

Our Purpose • • •Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can p...Show moreLast updated: 2 days ago

Promoted

(Sales) Digital Strategy Consultant

Backbase Inc.Kuala Selangor, Kuala Selangor, Malaysia

The Strategy Consulting team is a fast growing team of young, entrepreneurial and digital consultants that all earned their stripes at some of the best strategy firms around the globe.We operate at...Show moreLast updated: 1 day ago

Promoted

T&T Senior Consultant - Artificial Intelligence & Data - ID

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .T&T Senior Consultant - Artificial Intelligence & Data - ID.Service Line / Portfolios : Engineering, AI & Data. Are you ready to unleash your potential...Show moreLast updated: 30+ days ago

Promoted

A&A - Consultant - Sustainability & Emerging Assurance 1

Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .A&A - Consultant - Sustainability & Emerging Assurance 1.Service Line (based in ) - Consultant. Are you ready to unleash your potential?.At Deloitte, ...Show moreLast updated: 2 days ago

Business Solutions Consultant

Remote PeopleKuala Lumpur, Federal Territory of Kuala Lumpur, .MY

Quick Apply

We specialize in connecting forward-thinking companies with outstanding global talent.Whether you’re looking to fill a critical role or expand into new markets without local offices, we’re here to ...Show moreLast updated: 30+ days ago

Promoted

Technology Consulting - Tech Lead

EYKuala Lumpur, Kuala Lumpur, Malaysia

Technology Consulting Tech Lead.Location : Petaling Jaya, Selangor.Company : Sam McCoy Manufacturing Sdn Bhd.Leadership : lead and manage a team of engineers providing support and direction.Project ov...Show moreLast updated: 30+ days ago

30. 121514 Business Consultant - APAC

half the skyKuala Lumpur, Malaysia

Quick Apply

Start your career by making an impact and real connections with some of the most meaningful challenges around.When you join Honeywell, you become a member of our performance culture comprised of di...Show moreLast updated: 5 days ago

Promoted

Agency Compensation & Administration, Analyst

AIA Hong Kong and MacauKuala Lumpur, Kuala Lumpur, Malaysia

Agency Compensation & Administration, Analyst page is loaded## Agency Compensation & Administration, Analystlocations : Kuala Lumpur, MY-AIA Malaysiatime type : Full timeposted on : Posted Today...Show moreLast updated: 2 days ago

Promoted

AI Solutions Engineer

Academy of Artificial IntelligencePuchong, Selangor, Malaysia

At Academy of AI, we’re on a mission to make AI practical, intuitive, and accessible.Partner with designers to turn user needs into clear flows, prototypes, and delightful AI experiences.Test, iter...Show moreLast updated: 28 days ago