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Customer Service Representative

Customer Service Representative

PCA Group Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Join to apply for the Customer Service Representative role at PCA Group Sdn Bhd .

Base pay range

This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

  • To handling customer inquires & provide solutions to all customer related problems.
  • Providing high quality of customer service via Live Chat support.
  • To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Qualifications

  • Possess a minimum of Secondary / SPM / 'O' Level certification.
  • Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
  • Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues.
  • Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions.
  • Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
  • Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
  • Ability to multi-task, priorities and manage time effectively.
  • Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)

    • Job Benefits

  • Location : KL Eco City (Nearby LRT / KTM)
  • Language Allowance + Travelling Allowance + Commission
  • OT pay
  • Free coffee, tea & snacks at the office
  • Medical Claim
  • Positive & Young culture
  • EPF, SOCSO, EIS
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
  • Annual Bonus
  • Company Trip
  • Monthly Activities

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Industrial Machinery Manufacturing

    • #J-18808-Ljbffr

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    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia