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Regional IT Expert – Laboratory Software Integration & Customer Support
Anton Paar TriTec SAShah Alam, Selangor, Malaysia1 day ago
Job descriptionCompleted technical education with a focus on IT and several years of professional experience in a similar role Ability to manage IT services following ITIL best practices , ITIL certification preferred Expertise in network technologies , including routing, switching, firewalls, cloud security, reverse proxy, VPN, virtualization and containerized installations. Proficiency in Windows Client environments , including client management, Active Directory, Group Policies, and anti-virus software / endpoint protection software. Hands on experience in client-server and corporate database installations (MS SQL, PostgreSQL) General understanding of system integration to support AP Connect adaption. Structured and solution-oriented working style Strong team spirit and communication skills Fluent in English, other languages especially Chinese are an advantage Willingness to travel
Regional IT Expert – Laboratory Software Integration & Customer Support
Responsibilities :
- Support customers’ IT departments across Asia-Pacific to install and integrate AP Connect into their corporate IT infrastructures
- Act as the primary point of contact for IT service inquiries regarding user management, server installations and instrument connections , ensuring timely and professional resolution of customer issues
- Analyze and resolve system disruptions at the 2nd-level support tier
- Train end-users and customers on AP Connect integration, IT systems, and security best practices .
- Maintain a customer-focused approach , ensuring proactive communication and efficient problem resolution.
Your profile :
What we offer :
A reliable and long-term workplace in an expanding, international high-tech company
An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market
A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility
Tailored training and onboarding to ensure your success in the role
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Software Integration • Shah Alam, Selangor, Malaysia